When people think of human resources, there is often a very narrow view of what it is. When Fit Foods hired Giselle Blackman as VP of People and Culture, this was something they wanted to change. How do you make people feel seen and heard? Addressing this is the key to cultivating a positive and healthy workplace – a place that isn’t afraid to ask allegedly “stupid questions” that could lead to innovations and ideas.

“HR has a place in every department of every organization” because there are people in them, according to Kevin Howlett. As a human resources professional, managing people’s roles at work is the core of what he does, on top of having difficult conversations, reintegrating them into the workforce, and more. Before retiring from Air Canada, he had to oversee over 40,000 employees around the world – he had to learn to be efficient to survive in this nonstop 24/7 job.

How do you measure success? For Jacquie Griffiths’ role in Invest Vancouver, it has to do with how many jobs Vancouver attracts. She had always been interested in economics, but also people – and how those two are always linked. To her, the willingness to listen to your people (and change your approach if needed) is key to success.