“HR has a place in every department of every organization” because there are people in them, according to Kevin Howlett. As a human resources professional, managing people’s roles at work is the core of what he does, on top of having difficult conversations, reintegrating them into the workforce, and more. Before retiring from Air Canada, he had to oversee over 40,000 employees around the world – he had to learn to be efficient to survive in this nonstop 24/7 job.

“It’s all about people.” That is how Michele Matthews sees her job – managing people in order to move forward a vision. It all harkens back to her marketing days, which took her to all sorts of different roles in her small organization as time went along. After all, in small start-ups, sometimes you have to do a job that you weren’t hired for – this fed into her curiosity and led to her career taking off in the human resources sector, as COO of AG Care and a board member at the Chartered Professionals in Human Resources (CPHR) of British Columbia & Yukon.

How do you measure success? For Jacquie Griffiths’ role in Invest Vancouver, it has to do with how many jobs Vancouver attracts. She had always been interested in economics, but also people – and how those two are always linked. To her, the willingness to listen to your people (and change your approach if needed) is key to success.